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Questions

Questions and answers

The short, honest answers to what people ask before they buy.

What does WITHOUT BUSY actually do?

It is an AI-assisted admin control centre for a very small business. It prepares enquiry replies, follow-ups, customer emails, quotes and tasks with reminders, and keeps your leads and saved work in one place. Everything it produces is a draft for you to read, change and use.

What does it cost?

£29 as a one-off payment for 12 months’ access. There is no automatic renewal, no subscription and no stored card charge. When the 12 months ends, access stops unless you choose to buy another 12 months.

Does it send anything on my behalf?

No. Nothing is sent, scheduled or published automatically. Email, WhatsApp and calendar hand-offs simply open your own apps with the text already filled in, and you decide whether to send.

Do I need an account, and is my work saved?

Yes — you sign in with an email address and password. Your business profile, leads, tasks, quotes and saved drafts are stored against your account only, so they are there when you come back, and no other account can see them. You can clear your workspace from inside the product at any time.

Is the AI always right?

No. Drafts can be wrong or out of date. Read everything before you use it, especially prices, dates and anything you are promising a customer.

What is the sandbox / test mode I have seen mentioned?

We use a private sandbox environment for internal testing only. It is never customer-facing: no test purchase, test account or test payment ever appears to a customer, and no real money is involved in it.

How do I ask for a refund?

Email withoutbusyhq@gmail.com within 14 days of your purchase, from the address on your account, including the purchase date and the PayPal transaction reference if you have it. We will confirm by email whether the refund is being processed and what happens to your access. Refunds go back through the original payment method and take as long as the payment provider takes.

Who runs WITHOUT BUSY?

WITHOUT BUSY, operated by a sole trader. Everything — the product, support and refunds — is handled by that one business, and withoutbusyhq@gmail.com is the only contact address.

How do I contact support?

Email withoutbusyhq@gmail.com. It is the only address used for support, refunds and privacy requests.